Award-Winning Senior Living at Holly Creek

Award Winning Senior Living at Holly Creek

Posted: February 27, 2024

Holly Creek Receives 2024 Customer Experience Award from Pinnacle Quality Insight

We are thrilled to announce that Holly Creek has earned Pinnacle Quality Insight’s 2024 Customer Experience Award for the thirteenth year in a row. Every year since 2012, Holly Creek has received this high honor. This year’s award was presented to Holly Creek’s Independent Living and Skilled Nursing neighborhoods. The Customer Experience Award places Holly Creek in the top 15% of more than 2700 participating senior care providers across the nation.

This award is of particular significance to our community because it is based on monthly telephone interviews with residents, family members, and guests over the course of 12 months. Pinnacle Quality Insight, a nationally recognized customer satisfaction firm in the senior living field, conducted the interviews, which included open-ended questions and the opportunity to rate us in specific categories. Residents, families, and guests were able to express their candid feedback to an unbiased third party. Each survey was read by our leadership team to determine where we are exceeding expectations and where we have opportunities to improve.

Our Award-Winning Senior Living Neighborhoods

Holly Creek’s Independent Living neighborhood was recognized in the categories of Activities and Dignity and Respect. Each of these is meaningful, as they are a reflection of Holly Creek’s vibrant culture and celebration of older adulthood.

Our Skilled Nursing neighborhood was awarded for numerous categories, among them Communication, Dignity and Respect, Individual Needs, Overall Customer Experience, and Recommend to Others. This shows that Holly Creek residents and family members are pleased with their experience and would invite their friends and families to live here as well. This award reflects what real residents have to say about their home and community.

Additionally, we’d like to congratulate our Christian Living Communities-Cappella Living Solutions sister communities that also received this high honor this year: Clermont Park, Someren Glen, Cappella of Pueblo West, Cappella of Grand Junction, and Sunny Vista.

Previous Customer Experience Awards for Holly Creek

Pinnacle Customer Experience Awards, Award Winning Senior Living

  • 2023: Holly Creek’s independent and assisted living neighborhoods
  • 2022: Holly Creek’s assisted living neighborhood
  • 2021: Holly Creek’s assisted living neighborhood
  • 2020: Holly Creek’s assisted living neighborhood

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Holly Creek Active Senior Living Community is owned and managed by Christian Living Communities and is a full service life plan community. We offer active Independent Living, Assisted Living, Memory Care as well as Skilled Nursing, and Rehabilitation. Holly Creek Active Senior Living Community is located in Centennial, Colorado and services the areas in and around Greenwood Village, Englewood, Columbine, Cherry Hills Village, Highlands Ranch, Lone Tree, Heritage Hills, Meridian, Dove Valley, Stonegate, Parker, Aurora, Lakewood, and South Denver. We also are an ideal senior community for those in the zip codes 80122, 80120, 80121, 80111, 80130, 80126, 80129, 80112, and 80124.

A Neighborhood of Christian Living Communities

Holly Creek Retirement Community adheres to all regulations as written in the Americans with Disabilities Act and The Fair Housing Act and accordingly prohibits discrimination on the basis of race, color, national origin, age, familial status, disability (whether it be mental or physical), or sex (including gender identity and sexual orientation).